Your Questions, Answered
I am ready to sign a lease! What are my next steps?
Step 1: One person from your group email lease@gogopherrentals.com with everyone’s full name, email address and phone number. Confirm the unit address you are applying for.
Step 2: Each person will receive a rental application via email to complete.
Step 3: Once all applications are completed and approved, we will send you a lease through AppFolio.
Step 4: All parties review and sign the lease electronically.
How do I pay my rent online?
You will receive a link from AppFolio to create your tenant portal. From there you can choose to set up monthly automatic payments or pay by credit card. Please be mindful that AppFolio charges a fee to use a credit card, so we recommend that you choose ACH payments.
Current Tenants Pay Online: https://gogopher.appfolio.com/connect/users/sign_in
What utilities am I responsible for, and how do I set them up?
Please refer to your lease for specific details on what utilities you are responsible for. If you live in a duplex or multi-family building, you are responsible to set up gas, electricity and internet (unless included in your rent) in your name. Water/trash will remain in GoGopher Rentals name and you will be charged monthly through your AppFolio tenant portal.
Internet: you will be contacted prior to your move in by an Xfinity Rep to go over available internet plans and to schedule install.
What is the maintenance policy at The Monty Collective and how do I submit requests?
All residents have access to our AppFolio tenant portal where you can submit maintenance requests online. We address all maintenance requested based on severity and timeliness of when the request was submitted. For non‑emergency issues you submit via portal and our team handles it as soon as possible, typically within 24 hours. For true emergencies (major water leak, loss of heat in cold weather, etc) you call or text our 24/7 emergency line for immediate assistance.
What if there is an emergency after hours?
If there is a fire, please call 911 first. If you smell gas, please call CenterPoint. For all other emergencies, call or text the after-hours emergency number 612-364-1525.
What if I'm locked out after hours?
Call or text the after-hours emergency number 612-364-1525.
What if my rent is late or I have an NSF?
Late Fees
Any rent that is not paid in full by 11:59pm on the 3rd day of the month, including weekends/holidays, will be assessed an 8% late fee.
NSF Checks
Any check returned or payment rejected by Appfolio will be assessed a NSF Service Charge as per your signed lease agreement plus an 8% late fee.
Management reserves the right to not accept a personal check or payment through Appfolio if a late payment or NSF. Tenant would be required to pay by a certified check or money order.